Privacy Policy

Last Updated: July 4, 2025

Introduction

SLY Teknoloji ve Yazılım Hizmetleri LTD. ŞTİ. ("SLY Teknoloji", "we", "us", "our") has developed and operates the Dobipet mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use the App. Your privacy is extremely important to us, and we are committed to protecting your data.

By using the App, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect various types of information from you when you use the App:

1.1. Information You Directly Provide
  • Account Information: When you log in to the App using Google or Apple sign-in methods, we collect basic information such as your name, email address, and profile picture.
  • Pet Information: We allow you to record details about your pets, such as their name, species, breed, adoption date, date of birth, gender, profile photo, and microchip information. This information is entirely provided by you.
  • Activity Data: When you record your pets' activities, such as walking, potty breaks, or eating, this data is collected.
  • Health and Care Data: Your pets' weight and height tracking information, vaccination records, veterinarian details (name, contact information), and appointment information are recorded by you.
  • Photo Gallery: Images you create in the App's photo gallery by taking pictures of your pets are hosted by us.
1.2. Information We Automatically Collect

Certain technical information may be collected automatically when you use the App. This information is used to analyze and improve the App's performance. Such information may include:

  • Device Information: Your device model, operating system version, and unique device identifiers.
  • Usage Data: Your interactions within the App, screens visited, and time spent.
2. Why We Collect Your Information and How We Use It

We use the information we collect for the following purposes:

  • To Provide App Services: To enable you to record your pets' information, monitor their activities, track their health, and receive appointment reminders.
  • To Personalize User Experience: To provide you with tailored content and reminders based on your pets' information.
  • To Improve the App: To analyze and enhance the App's performance, functionality, and user experience.
  • For Security and Fraud Prevention: To ensure the security of the App and detect potential fraud or malicious activities.
  • To Communicate: To contact you regarding important updates, announcements, or support-related matters. To send notifications such as appointment reminders.
3. Who We Share Your Information With

We are committed to keeping your personal data confidential and will only share it in the following circumstances:

  • Service Providers: The entire App platform is hosted on Firebase Cloud, which is a secure cloud infrastructure provided by Google. Firebase is used to store and process your data and to provide the functionality of the App. Google's own privacy policies (Google Cloud Privacy Notice) apply to the use of this service. Firebase and Google Cloud Platform declare their compliance with international data protection standards such as GDPR and KVKK.
  • Legal Obligations: We may share your personal data with authorized authorities upon a legal obligation, court order, or valid official request.
  • Business Transfers: In situations such as mergers, acquisitions, or asset sales, your personal data may be transferred. In such an event, we will take necessary measures to ensure the security of your data and inform you about the new privacy policy.
4. Data Retention and Security

We store your data securely on Firebase Cloud. Firebase implements industry-standard security measures to protect your data. These measures include encryption, access controls, and regular security audits. However, it's important to remember that no internet-based data transmission or storage method is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We retain your data for as long as necessary to provide the App services and to comply with our legal obligations.

5. Your Data Subject Rights (GDPR and KVKK Compliant)

Under the Turkish Personal Data Protection Law (KVKK) and the European General Data Protection Regulation (GDPR), you have certain rights regarding your personal data:

  • Right of Access: You have the right to learn whether your personal data is being processed and, if so, to request access to this data.
  • Right to Rectification: You have the right to request the correction of incomplete or inaccurate personal data.
  • Right to Erasure ("Right to Be Forgotten"): You have the right to request the deletion of your personal data under certain conditions. There is no direct account deletion action within the App. However, you can make a written request to us to delete your account and all your personal data. Upon your request, your data will be deleted in accordance with the provisions of KVKK and GDPR.
  • Right to Restriction of Processing: You have the right to request the restriction of the processing of your personal data under certain conditions.
  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
  • Right to Object: You have the right to object to the processing of your personal data under certain conditions.
  • Right to Object to Automated Decision-Making and Profiling: You have the right not to be subject to a decision based solely on automated processing.

To exercise these rights, please contact us using the address and email provided in the "Contact Information" section below. Your requests will be evaluated and responded to in accordance with applicable laws and as soon as possible.

6. Children's Privacy

The Dobipet App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will promptly delete that information from our records.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make any changes, we will inform you by publishing the updated policy within the App or on our website. We will provide prominent notice of significant changes. Your continued use of the App after the changes are published means you accept the updated policy.

8. Contact Information

If you have any questions, comments, or requests regarding our Privacy Policy or your personal data, please do not hesitate to contact us:

  • Company Name: SLY Teknoloji ve Yazılım Hizmetleri LTD. ŞTİ.
  • Address: İstiklal Mahallesi, Kavaklıdere Caddesi, Okyanus Sitesi 22-26B No:43 Ümraniye/İstanbul Turkey.
  • Email: info@slyteknoloji.com